PRIVACY POLICY2018-07-13T14:05:42+00:00

Privacy statement


Privacy statement for


Privacy statement: what we do with your personal data

Your privacy is important to us and we take great care to protect it. You can visit our website without giving us your personal data.


This website contains webforms which can be used by visitors wishing to submit their contact details or other useful information. If you enter your details on the form, it is sent directly to a secure Bristol City Council email address.

When the email reaches Bristol Council it is subject to Bristol Council’s privacy policy found here:

Any data you submit will used solely by Bristol City Council for getting in contact with you or where applicable providing the services that you’ve requested.

Links to social media

This website has links to our social media pages and accounts. We don’t collect any personal data through these links.

Sharing button for social media

This website has a share button to automatically post to your own social media account(s). We do not collect any data through this function. The share function is a third party plugin called JetPack by Automattic. Their privacy statement can be found at:


This website has links to external websites. Bristol City Council takes no responsibility for the content or data protection on these sites. Please check their privacy statements or contact the organisations directly if you have any questions.

When do we share your information?

There are some circumstances where the council is by law required to pass on your information. This includes where we have a statutory enforcement duty; disclosures we are required to make by law; or to detect or prevent fraud and to audit or administer public money.

We may also share your information without asking you if there is a risk of serious harm or threat to life.

Web statistics

We collect web statistics automatically about your visit to our site based on your IP address. This information is used to help us track what people are doing on the site so that we can improve it. We don’t use this information to identify you as an individual and you will remain anonymous, unless you identify yourself by completing a form or an online transaction. If you complete the form, you have consented to us processing the data for the intended purpose, which is to engage and consult on our Clean Air Plan. We use Google Analytics to understand how people use the site, your IP address will be deleted from the Google server after 38 months. Google’s privacy statement is found here:


We sometimes store small files called cookies on your computer or other device to help improve your experience on our website.

We collect web statistics automatically about your visit to our site based on your IP address. This information is used to help us to improve your experience on our website.

Data Protection Notification

You may view the council’s Data Protection Notification by searching for our registration number – Z5873747 – on the Information Commissioner’s website.

How long we will keep your information for

We will keep your information only as long as we need to.  Sometimes the law tells us how long we must keep personal data for.

We have a Retention Schedule (spreadsheet, 284k) (opens new window) which lists all the categories of data we keep and when it must be deleted by.

Different parts of the council’s business require different retention periods, and the length of time we need to keep your information for will be included in the Privacy Notice tab below relevant to the council service you use.

How to make an enquiry about your data or lodge a complaint

You have the right to object to the processing of your information and to have any inaccurate information corrected.

In certain circumstances you have the right to have data held about you erased, or the use of it restricted, you may be able to object to processing as well as have the right to have your data transferred to another data controller.

You can submit an enquiry if you want to:

  • See the information we hold about you (including accessing any CCTV footage of yourself), this is known as a Subject Access Request, more details and how to make a request can be found on the Data Protection and Subject Access Request page.
  • Update or correct your information if it is inaccurate by contacting Citizens Services.
  • Raise any concerns or complaints, restrict how we process your data, object to processing by contacting the Data Protection Officer.

If you need to contact the Council’s Data Protection Officer, you can email or write to:

Data Protection Officer
Bristol City Council
P O Box 3176

You also have the right to complain to the Information Commissioner’s Office (ICO) if you think we have dealt with your information in an inappropriate manner.

You can write to the ICO at:

Information Commissioner’s Office
Wycliffe House
Water Lane